FAQ

FREQUENTLY ASKED QUESTIONS 

"My items are too small/too big, how do I exchange?"

Please check out our exchange policies page to see how to exchange and to see the steps needed. Read it carefully

"How can I get in contact with your customer service team regarding an online order?"

You may contact customer service via email at 
[email protected] 
or you can contact us at (470)860-1858 you can text this number as well. 

"I emailed your customer service team. When should I expect a response?"

Please allow 48-72 hrs to recieve a response. 

"Do you offer refunds?"

No, we do not offer refunds. You can make an exchange if you are having issues with your item as long as it's within 14days from delivery date. Store Credit is also available for a future purchase. 

"Can I make adjustments to my order after it has been placed?"

No, we can only update shipping addresses within reason. You can email customer service to see if it is able to be changed prior to shipping. If you have already recieved a tracking number the change can not be made. 

"What happens if my package is returned to sender?"

Your package can be shipped back out to you upon receiving. However, you will be responsible for a reshipment fee before your package can be mailed back out to you. 

"How can I cancel my order?"

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return the items in accordance with our return policy once has been delivered to you. 

"I forgot to use my discount code while checking out. Can I apply it after my purchase?"

Orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase. 

"My orders keeps canceling. Why is that?"

Unfortunately the system will automatically cancel an order for different reasons. It's totally out of our control. You can try the options of: making sure the billing and shipping address are the same, trying a different payment method, make sure that the card information is correct or try checking out with a different card. Hope this helps. 

"My package says delivered but I didn't receive  it."

Once we have shipped your order and  it is with the carrier it is out of our control please contact the carrier for any updates or information regarding your delivery. All pieces are shipped via USPS. Once your item leaves the store, delivery is in the hands of USPS. Any issues with delivery such as tracking saying it's delivered and you have not received your item, please contact USPS. 

"I ordered during a sale, when can I expect it?"

Sale orders have a processing time of 2-4 business days before shipping. Once processed time shipping will be 3-5 standard or 1-2 express. All items purchased during a sale using the sale code is final. They can not be returned/ exchanged. 

"Where is your store located? 

6525 Tara Blvd P24 
Jonesboro, GA 30236

Monday: CLOSED
Tuesday: CLOSED

Store Contact Number: (470)860-1858